CUSTOMER SATISFACTION POLICY FOR THE TELEPHONE
All phone calls shall be responded promptly in addition to a professional and courteous manner in accordance with the DHHS guidelines for addressing telephone calls. Recommendations for the product
Make sure you remember that when " the telephone rings 3, it wedding rings for the. вЂќ Giving an answer to the telephone is usually every employee's responsibility over the DHHS. As a general rule, telephones needs to be answered inside three (3) rings and it becomes each employee's job to answer this.
When ever answering the product, use a friendly, professional manner. Our greetings is the initial thing heard by callers; you are environment an example and making the first impression pertaining to the section. Speak clearly, with a warm welcoming develop. Let your caller know which in turn office he or she is talking with, by determining the division/agency and informing him or her your name. Imagine that you are the caller, and response in the way that you would want to always be treated. Listed below are sample greetings to use once answering business office lines:
" Good Morning. DHHS Public Affairs, Jane Doe speaking. May I assist you to? " " Hello. Division of Facility Services. May My spouse and i help you? "
" Hello. Division of Aging, Jane Doe. May We help you? " " Good Morning, Division of Kid Development. "
Here are test greetings for individual lines:
" Hello. This really is Jane Doe. May We help you? "
" Hello there. This is Anne Doe in the Secretary's Business office. "
Sometimes callers are in a hurry. They may interrupt you and seem rude. You should stay cool, friendly and supportive.
Turn into a better listener. Stop talking and concentrate on the unknown caller. Avoid distractions. Concentrate on the actual other person is saying. Demonstrate interest and concern to the reason for the call.
Uncover what the caller needs. You afraid to inquire the harasser questions to find out his or her issues. Do not unnecessarily transfer the individual because you did not tune in to his/her question or issue. If you have...